FAQs

Exchange & Return

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Can I exchange the product?

Exchange is possible only when wrong product or size is delivered. Please not that the cost of shipping for exchange will have to be borne by you. For more please refer to this page here

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What are the delivery charges?

At Shlokas Collective, we charge a nominal shipping fee at actuals, upon order confirmation, based on the total weight of the product. From time to time, we have a lot of offers on shipping which will be displayed on the website.
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What is your Shipping Policy?

You can read more about our Shipping Policies here - https://www.shlokascollective.com/policies/shipping-policy
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I placed two different orders. Can you combine both orders and offer me reduced shipping?

Unfortunately, once orders are placed, we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
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How can I get my order delivered faster?
If you need express delivery, please write to us at dudewhereismyorder@shlokascollective.com or call us at +91 9599179824.
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What is my delivery timeline?

We try to dispatch your order within 48-72 hrs of order confirmation. Post that, it usually takes 5-7 business days.

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Do you take orders over the phone?

Please reach out to us at +91 9599179824 for help regarding your order. We do not have any other number.

You can also DM us on our instagram page - instagram.com/shlokascollective
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I have already placed an order. Can i add more items to this order?

Once you have completed your payment process, it isn't possible to add or edit your order. If your order hasn't been dispatched, you may cancel this order and place a new one. But, if dispatched already, you can place another order with these items and complete the payment for them.
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I had added t a product to my cart. But it is not showing anymore.

Unfortunately, the product that you had added is sold out. For more, please reach out to us at +91 9599179824.
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How do I check the status of my order?

Please visit the 'MY ORDERS' section under 'MY ACCOUNT' on this website.
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I placed an order twice. How do I cancel one order?

If you have placed two orders, and would like to cancel one, please reach out to us immediately at dudewhereismyorder@shlokascollective.com with the subject line 'ORDER CANCELLATION'. You can also call us at +91 9599179824.
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I am unable to place an order. What do I do?

We regret the inconvenience caused to you. Please use a different browser or a device. If the problem persists, kindly reach to out to us at +91 9599179824. We will be happy to help you.
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How do I cancel my order?

You can cancel your order only before it has been dispatched. For more please refer here

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How do I find a product on the website?

We have tried to design the website in an elaborate structure to help you find what you are looking for. If you are unable to locate the product, please reach out to us on +91 9599179824 or DM us on our Instagram page - instagram.com/shlokascollective
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I want to know more about the product. Where do I see the details?

Please refer to the description/specification details by scrolling down on the product page, that you are viewing.

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Do you have COD?

Currently, we do not have COD option for our products.
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What are the accepted mode of payments for domestic transactions?

We accept payments via Net Banking, Credit Card, Debit Card and UPI.
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Money is debited but I haven't received any order confirmation.

Please write to us at dudewhereismyorder@shlokascollective.com with the amount charged to us. We will check and inform you.
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May card payment failed.

We request you to check with your bank for insufficient balance or if your card is currently valid. However, you could also try clearing your cache and reattempting to place the order with a different bank or card.
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What should I do if my payment fails?

In case you received a message of payment failure, you may try placing your order again. However, if your amount has be debited, please reach out to us at dudewhereismyorder@shlokascollective.com or call at +91 9599179824 for order confirmation.

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Is it necessary to have an account with Shlokas Collective to place an order?

No, it isn't necessary to have an account with us to place an order. But, we do recommend that you do have an account for past order details, wishlists and access to exclusive offers as well new product previews.
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How do I contact you?
For all your order related queries, feel free to reach out to us at dudewhereismyorder@shlokascollective.com

You can also call us at +91 9599179824. Please note we are available Mon-Sat between 9:30am to 7pm (except on Public Holidays). You can also DM us on our Instagram page - instagram.com/shlokascollective